A Few Details, Taken Care Of.
Answers to common questions about working with HomeKeeper.
Do I need a membership?
No. HomeKeeper accepts qualifying one-time service requests as availability allows.
What does a membership include?
Essential provides quarterly HomeKeeper Checks, maintenance reminders, priority scheduling, and a 5% discount on qualifying labor. Plus adds monthly checks, one qualifying service-hour credit per quarter, seasonal planning, and a 10% discount. Premier includes two scheduled property visits per month, one qualifying service-hour credit per month, concierge coordination, and a 15% discount. See the membership page for the complete benefit lists.
Compare memberships →Are materials included?
Materials are billed separately unless specifically included in an estimate.
Can unused service hours roll over?
[MEMBERSHIP ROLLOVER RULES PENDING] Credit expiration and rollover rules will be defined by the final membership-specific agreement. Please inquire before joining.
Can HomeKeeper handle plumbing and electrical projects?
Certain minor tasks may fall within HomeKeeper’s permitted service scope. Projects requiring specialized licensing should be referred to or coordinated with an appropriate professional.
Can you check my lake house while I’m away?
Yes. Property-watch options are available for second homes and seasonal properties.
Do you offer emergency service?
HomeKeeper is not an emergency-response provider. For active leaks, fire, electrical hazards, gas leaks, or other emergencies, customers should contact the appropriate emergency or licensed service provider.
Can you meet contractors at my house?
Depending on the membership and request, property-access and vendor-coordination services may be available.
How do I request service?
Submit the online service request. Call, text, and email options will also be available once the business contact details are finalized.
Your Home Has Enough To-Dos.
Let HomeKeeper take a few off your list.